Welcome to Astron Mart. By using our website and placing an order, you agree to the following terms and conditions. These conditions apply to all transactions and interactions with Astron Mart and our products. Please read them carefully before making a purchase.

1. General Information

Astron Mart specializes in selling a variety of gadgets and other electronic products. By using our services and placing an order on our website, you confirm that you are of legal age and fully agree to abide by these terms.

2. Product Warranty

No Warranty: All products sold by Astron Mart are sold without any warranty. This means that once you receive the product, we do not take responsibility for any damage, defect, or malfunction that may occur over time.

Quality Assurance: While we ensure the best quality of products at the time of dispatch, any issues arising after delivery are not covered by us.

3. Order Placement and Payment

Upfront Payment: A non-refundable payment of 200 Taka is required when you place an order. This advance ensures that your order is confirmed and processed. The remaining amount is to be paid upon delivery.

Order Confirmation: Orders will only be processed after the upfront payment has been successfully received.

Payment Methods: We accept payments via the methods displayed on our website, including mobile payments, bank transfers, and cash on delivery.

4. Delivery Policy

Delivery Time: Our standard delivery time is 3-7 working days from the date of order confirmation, depending on the delivery location.

Shipping Costs: Customers are responsible for shipping costs unless otherwise stated during the order process. Shipping costs will be communicated clearly before you complete your purchase.

Delivery Responsibility: Astron Mart will not be held responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, or transportation issues.

5. Return and Refund Policy

No Returns for Customer Damage: Astron Mart operates a strict no return, no refund policy in cases where products are damaged, destroyed, or mishandled by the customer. Customers are advised to handle the products carefully.

Damaged on Arrival: If a product arrives damaged due to shipping, customers must notify Astron Mart immediately upon receiving the product, preferably with photographic evidence. We will review the claim and decide on an appropriate course of action.

Product Condition: Products must be returned in their original condition (if eligible for return) with all accessories, manuals, and packaging intact. Any tampered or broken products will not be accepted.

6. Product Availability and Pricing

Availability: Product availability is subject to stock levels. If a product becomes unavailable after you have placed your order, we will notify you as soon as possible, and you will have the option to choose a different product or receive a full refund of any payments made.

Pricing: Astron Mart reserves the right to change product prices at any time. Prices listed on our website are final and may differ from the prices found elsewhere.

7. Customer Responsibilities

Accurate Information: Customers must ensure that all personal and delivery information provided is accurate. Any issues arising from incorrect information will be the responsibility of the customer.

Product Usage: Customers are expected to use the products as per their intended purpose and to follow any provided instructions or manuals. Astron Mart will not be held liable for damages resulting from improper usage.

8. Liability Limitation

Astron Mart will not be responsible for any indirect, special, incidental, or consequential damages resulting from the use of our products, including but not limited to any damages caused by misuse, electrical issues, or physical damage.

9. Customer Service and Support

Customer Satisfaction: While Astron Mart does not offer returns or refunds for most cases, we are committed to customer satisfaction. If you experience issues with a product, we encourage you to contact our customer support team, who will work with you to resolve any problems where possible.

Support Hours: Our customer service team is available to assist you from 10 AM to 6 PM, Sunday through Thursday.

10. Privacy and Data Protection

Your privacy is important to us. By using our website, you agree to our privacy policy regarding the collection, use, and protection of your personal information. Astron Mart ensures that your data is securely handled and not shared with third parties without your consent, except when required to fulfill orders or comply with legal obligations.